Contact

Contact Pawventure UK

Questions about a product, delivery or an existing order? Our UK support team is here to help.

Pawventure UK is an online-only store operated by Bharat Digital Limited, a private limited company registered in England and Wales (company number 15888582). Verify our official Companies House record.

Registered office of Bharat Digital Limited:
Unit-1i Manor Park Business Centre
736–740 Romford Road
London E12 6BT
United Kingdom

This registered office is for legal and administrative correspondence only. It is not a Pawventure UK retail shop, warehouse, customer collection point or standard returns address. Please contact us before returning goods.

For order questions, please include your order number so we can help quickly.

Frequently asked questions

How long does UK delivery take?

Typical delivery is 7–15 business days because products are supplied and fulfilled by a range of partners. The applicable estimate is shown on the product page and at checkout. See our Shipping Policy.

Will I receive tracking?

We email tracking information when it becomes available after dispatch. Tracking updates and carrier timing can vary by fulfilment partner.

How do I cancel or return an order?

Email us with your order number. For eligible purchases, you can cancel within 14 days of receiving the item and then have a further 14 days to return it. Return postage responsibilities and faulty-item rights are explained in our Returns & Refunds Policy.

Where are products dispatched from?

Our products are supplied and fulfilled by multiple partners, so the dispatch location can vary by item. We do not represent the full catalogue as being manufactured or warehoused in the UK.

How should I choose a size or safety product?

Use the measurements, compatibility notes and instructions on the individual product page. Ordinary accessories should not be treated as crash-tested, medical or veterinary equipment unless the product page specifically states that documented status. Contact us before ordering if suitability is unclear.

What should I include in a support request?

For product questions, send the product name or link and the relevant measurements or compatibility information. For an existing order, include your order number and the email address used at checkout. Please do not send payment-card details.