Returns & Refunds Policy

We want you to be happy with your order. This policy explains your legal rights and how returns work with Pawventure UK.

1 Your 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of receiving it, without needing to give a reason. You then have a further 14 days from telling us you want to cancel to send the item back to us.

2 How to Start a Return

1. Email info@bharatdigital.co.uk (or use the Contact page) with your order number and the item(s) you'd like to return.

2. We'll confirm the return address and any next steps within 2 business days.

3. Send the item back in its original condition and packaging where possible.

4. Once we receive the returned item (or valid proof of postage), we'll process your refund within 14 days.

3 Condition of Returned Items

Items should be returned unused and, where possible, in their original packaging. We may make a deduction from your refund if the value of the item has been reduced by unnecessary handling beyond what's needed to check its nature and function.

4 Who Pays Return Postage

Unless the item is faulty, damaged, or not as described, you are responsible for the cost of returning it. If the item is faulty or incorrect, we will cover reasonable return postage costs — contact us before sending it back.

5 Refund Method & Timing

Refunds are issued to your original payment method within 14 days of us receiving the returned item (or evidence you've sent it), and always within 14 days of your cancellation if you haven't yet received the goods.

6 Faulty, Damaged, or Not-as-Described Items

Separately from your 14-day cancellation right, the Consumer Rights Act 2015 gives you additional protection if an item is faulty, not as described, or not fit for purpose: a short-term right to a full refund within 30 days of receipt, and beyond that a right to a repair, replacement, or partial/full refund. Contact us with photos of the issue and we'll resolve it promptly — this does not affect your other legal rights.

7 Non-Returnable Items

For hygiene reasons, items such as unsealed grooming or consumable pet-care products cannot be returned once opened, unless faulty. This does not affect your statutory rights for faulty goods.